Low-cost carrier Wizz Air is actively addressing refund requests from affected passengers on X (formerly Twitter), following its decision to suspend all flights to and from Abu Dhabi by 31 August 2025.
In an official statement on X, the airline said: “Passengers with existing bookings beyond 31 August 2025 will be contacted directly via email with options for refunds or alternative travel arrangements. Customers who booked through third-party providers are advised to contact their respective agents. The above suspensions do not affect other flights of the Wizz Air group.”
The move, described by Wizz Air as a response to “geopolitical instability, repeated airspace closures, and regulatory challenges,” has impacted travelers who booked flights for dates beyond 1 September 2025.
In the days following the announcement, numerous users took to X to seek clarity on cancellations and refunds. Wizz Air’s social media team has been quick to respond to individual posts, repeatedly asking users to send private messages for assistance. In some cases, Wizz Air has also encouraged passengers to contact its WhatsApp support directly at +44 7830 738860, offering a more immediate line of communication.
Scaling back
Meanwhile, Wizz Air’s CEO József Váradi confirmed to Reuters that the airline intends to “scale back” its order of 47 Airbus A321XLR aircraft in light of the Abu Dhabi withdrawal. He also revealed that talks are underway with Airbus to convert some of that order into A321 models, which are more compatible with Wizz Air’s revised operational focus.
The airline reiterated that only Abu Dhabi operations are affected, and all other Wizz Air group flights will continue as scheduled.
As Wizz Air pivots its strategy toward more stable and profitable markets, its handling of customer concerns, especially across social platforms, will be key to maintaining brand trust during this transition.
