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The Presidency of Religious Affairs at the Grand Mosque in Saudi Arabia and the Prophet’s Mosque has launched a new toll-free cloud call service (8001111935) to guide Umrah pilgrims during their visit to the Prophet’s Mosque.
This initiative is part of broader efforts to elevate the spiritual and logistical experience of pilgrims in Madinah, a Saudi Press Agency report said.
Read-Saudi Arabia: How many have arrived for Umrah since June 12?
The new service, introduced through the Scientific and Guidance Affairs Agency, includes the deployment of 30 direct phone guidance points throughout the mosque. These stations offer on-the-spot support to visitors and pilgrims, ensuring that they receive timely and accurate religious guidance aligned with authentic Islamic teachings.
Presidency’s inquiries department
The presidency’s inquiries department plays a key role in handling pilgrims’ questions regarding Umrah and visitation rituals, with the aim of fostering intellectual security, moral clarity, and a deepened understanding of Islam. Through these efforts, the presidency seeks to promote the core values of tolerance, moderation, and peaceful coexistence.
According to officials, these services not only assist individual pilgrims but also contribute to the global dissemination of the Prophet’s Mosque’s message, one rooted in spiritual enlightenment and civilisational values. The initiative supports the strategic goals of the Two Holy Mosques, enhancing the overall pilgrimage experience while extending its positive influence worldwide.
Massive turnout in Muharram reflects global devotion
These upgrades come at a time when the Two Holy Mosques are witnessing unprecedented attendance figures. The General Authority for the Care of the Affairs of the Two Holy Mosques reported that over 60 million visitors flocked to Makkah and Madinah during Muharram 1447 AH.
The Grand Mosque in Makkah welcomed 27,531,599 worshippers, with 47,823 performing prayers at the revered Hijr Ismail and 7,857,270 completing Umrah rituals. Meanwhile, the Prophet’s Mosque in Madinah hosted 21,576,200 worshippers, including 1,122,368 who prayed at Al Rawdah Al Sharifah and 2,110,375 who offered salutations to the Prophet Muhammad (peace be upon him) and his two companions.
The authority reaffirmed its commitment to offering high-quality services in line with the directives of the country’s wise leadership, ensuring that all pilgrims perform their rituals with ease and spiritual peace.
