Thomas Friswell/Image: Supplied
UAE-based integrated facilities management provider, Emrill, has promoted Thomas Friswell to support services director, appointing him to the company’s executive leadership team.
In his new role, Friswell will lead key divisions, including Emrill Interiors and Heights, and oversee transport, accommodation, continuous improvement, business development, and the company’s Centre of Excellence. He will focus on strengthening integration across departments to advance Emrill’s strategic and operational goals.
Since joining the company three years ago, Friswell has shown adaptability and a strong results-driven approach. As associate director, he took on additional responsibilities, contributing to operational growth and enhanced service delivery. His operational background and close collaboration with on-site teams have enabled him to drive efficiencies, maintain service quality, and foster innovation across support functions.
Emrill CEO, Stuart Harrison, said: “Thomas has consistently gone above and beyond, taking on challenges with agility and always delivering results. His promotion reflects his significant contributions and the trust we place in his ability to further enhance Emrill’s operations. We are confident that under Thomas’ leadership, our support services will continue to evolve, enabling greater service excellence and operational alignment.”
Friswell said: “I’m incredibly proud to be appointed support services director and to join Emrill’s executive leadership team. Emrill has created a culture where people are empowered to grow, and I’ve been fortunate to benefit from this environment of opportunity, guidance and development. I’m looking forward to driving continued improvement across the business and delivering solutions that support our operations and clients.”
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He plans to integrate AI-powered tools and digital solutions to streamline operations, enhance employee engagement, and expand emerging business divisions, while fostering innovation-led service improvements.
“Support services play a vital role in enabling success across all parts of the organisation,” Friswell added. “In this role, I look forward to working collaboratively across departments to strengthen our service delivery, elevate performance and contribute to Emrill’s continued growth.”
Friswell is a Fellow of the Chartered Management Institute (FCMI) and a Member of the Institute of Workplace and Facilities Management (MIWFM). He holds a Level 7 Diploma in Strategic Management and Leadership.
