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UAE-based telecom provider du has become the country’s first telecom operator, and only the second in the GCC, to achieve ISO 20400 certification, a globally recognised standard for sustainable procurement.
The certification marks a key milestone in du’s commitment to embedding environmental, social, and economic sustainability throughout its supply chain and procurement operations.
It also reinforces alignment with the UAE’s Net Zero by 2050 initiative and the broader push for responsible sourcing practices across industries.
“Achieving the ISO 20400 certification is a milestone in our journey for excellence in sustainability and our commitment to responsible operations that extend through our entire value chain,” said Adel AlRais, head of Corporate Communication & Protocol at du.
“This accomplishment aligns impeccably with current market trends, integrating seamlessly with our broader goals and the UAE’s national vision,” added AlRais.
du’s procurement framework
The certification underscores du’s use of advanced supplier assessment tools and its integration of the United Nations Sustainable Development Goals (SDGs) into its procurement framework.
The move is also expected to provide greater assurance to customers and stakeholders, who increasingly prioritise ESG-driven decision-making.
For customers, the certification affirms du’s services are backed by vetted, ethical sourcing practices. Suppliers benefit from clearer sustainability benchmarks and collaborative resources, while investors view the milestone as a signal of du’s maturity in managing ESG risks and driving long-term value creation.
The achievement was made possible through partnerships with sustainability-focused organisations including CRIF AG, Dubatt, and Aramex, all of which contributed to shaping a more responsible and resilient supply chain for du.
