Image: Dubai Media Office
Dubai Electricity and Water Authority (DEWA) is ramping up its integration of artificial intelligence (AI) across its operations, particularly within energy distribution, as part of a wider digital transformation strategy. The initiative is designed to boost operational efficiency, reliability, and service quality.
At the core of this transformation is DEWA’s smart grid, backed by Dhs7bn in investments through to 2035. The advanced infrastructure is key to ensuring uninterrupted, integrated energy and water services throughout Dubai.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted the role of the utility’s Distribution Network Smart Centre, which processes more than 15 million units of data from the distribution network each day. This data is transformed into insight reports and interactive dashboards that aid in data-driven decision-making.
“Our projects and initiatives contribute to consolidating Dubai’s position as a globally leading city in adopting AI solutions and advanced digital technologies. Deploying AI in the energy distribution sector is part of our efforts to enhance the efficiency of the smart grid and strengthen our operational readiness. Our adoption of disruptive technologies of the Fourth Industrial Revolution has helped us achieve the world’s lowest rate of electricity customer minutes lost. In 2024, Dubai recorded just 0.94 minutes per customer, significantly lower than the 15-minute average of leading European utilities,” said Al Tayer.
The Smart Centre also employs Big Data, AI, and machine learning to deliver diagnostic and analytical services, which enhance real-time maintenance and boost customer satisfaction.
As of the end of 2024, DEWA operated 69 33kV substations and 45,317 medium-voltage (11kV and 6.6kV) substations. To meet rising electricity demand driven by Dubai’s urban and economic expansion, the utility deployed over 1.2 million smart electricity meters and 1.1 million smart water meters across the emirate.
With 100% of customers now using smart meters, DEWA is strengthening its position as a leader in smart energy and water networks, supporting Dubai’s vision of a fully digital and sustainable future.
