Image: DHL
DHL Aviation, the air freight arm of DHL Express, today announced the launch of ‘Xcelerate’, a new premium airport-to-airport cargo service designed to provide priority shipping and enhanced customer experience.
The “must-fly” offering aims to meet the growing demand for expedited logistics solutions, providing the fastest available shipping options with guaranteed capacity and reduced transit times.
Key features of DHL’s Xcelerate
- Immediate booking confirmation: Customers receive instant confirmation for guaranteed service, accommodating late bookings efficiently.
- Last-minute acceptance: Cargo can be accepted close to flight departures with high loading priority, enabling urgent dispatches with guaranteed capacity.
- Priority release at destination: Shipments arriving last will be the first to be recovered, enhancing efficiency.
- Dedicated customer service: A specialised team will oversee shipments end-to-end, providing proactive email notifications.
Ingrid Raj, global head of Aviation Commercial at DHL Express, stated, “We are excited to now offer our cargo customers a premium option similar to the experience offered to passengers by certain airlines.”
She added that the service was developed based on customer feedback and cross-departmental collaboration.
Paul Ennis, VP of Global Operations at DHL Aviation, emphasised the company’s commitment to customer service, noting that Xcelerate “further living up to our customer promise of ‘Excellence, Simply Delivered’ by providing the highest levels of flexibility and attention for their cargo with a standardised, easy-to-access service”.
In line with DHL’s environmental commitments, Xcelerate includes a mandatory sustainable aviation fuel (SAF) surcharge.
This initiative supports DHL’s target of achieving over 30 per cent SAF blending by 2030 and net-zero emissions by 2050.
Read: DHL to invest over EUR500m in Middle East growth markets by 2030
